​ ​FULFILLMENT TIMELINES
ARA JEWELRY IS MADE TO ORDER AND ORDERS CAN TAKE UP TO 14 BUSINESS DAYS TO COMPLETE, ORDERS ARE PROCESSED PENDING ITEM AVAILABILITY AND CREDIT CARD VERIFICATION. ALL JEWELRY ORDERS ARE PROCESSED WITHIN 2 BUSINESS DAYS AND YOU WILL RECEIVE AN EXPECTED SHIP DATE WITHIN 48 HOURS OF PLACING YOUR ORDER. ORDERS SHIP SUNDAY THROUGH THURSDAY, WITH THE EXCEPTION OF NATIONAL HOLIDAYS. ARA WILL CONTACT YOU VIA EMAIL IF THERE ARE ANY ISSUES WITH YOUR ORDER. OUR JEWELRY IS SHIPPED FROM TEL AVIV, ISRAEL. ​
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SHIPPING WITHIN ISRAEL
SHIPPING ALL DOMESTIC ISRAELI ORDERS SHIP VIA ISRAELI MAIL OR COURIER SERVICE. WE OFFER COMPLIMENTARY GROUND SHIPPING ON ALL ORDERS OVER 500 SHIPPED WITHIN ISRAEL. JEWELRY PACKAGES ARE ALWAYS INSURED AND WILL REQUIRE AN ADULT SIGNATURE UPON DELIVERY. SHIPPING CONFIRMATIONS ARE SENT ONCE YOUR ORDER IS EN ROUTE. DOMESTIC SHIPPING CAN TAKE UP TO 5 BUSINESS DAYS DEPENDING ON THE EXACT DESTINATION. EXPEDITED SHIPPING OPTIONS ARE OFFERED AT CHECKOUT. IF YOU ARE BASED IN THE TEL AVIV OR CENTRAL ISRAEL AREA, FEEL FREE TO SEND US A CALL AT 0545803384 TO DISCUSS SAME DAY OR NEXT DAY MESSENGER OPTIONS.
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INTERNATIONAL SHIPPING
INTERNATIONAL ORDERS ARE SHIPPED VIA DHL. WE DO NOT OFFER FREE SHIPPING ON GOODS SHIPPED OUTSIDE OF ISRAEL. INTERNATIONAL SHIPPING COSTS ARE DETERMINED BY THE CARRIER AND ARE CALCULATED AT CHECKOUT. PLEASE ENTER YOUR SHIPPING ADDRESS AT CHECKOUT TO DETERMINE SHIPPING AND DUTY COSTS. PLEASE NOTE, ALL INTERNATIONAL PACKAGES ARE SUBJECT TO TAXES AND DUTIES UPON DELIVERY IN YOUR TERRITORY. SHIPPING QUOTES EXCLUDE DUTIES AND TAXES. ARA WILL NOT BE RESPONSIBLE FOR THE COST OF CLEARING YOUR ITEMS THROUGH CUSTOMS. ORDERS PLACED SUNDAY - THURSDAY BEFORE 12PM (ISRAEL TIME) WILL BEGIN PROCESSING THAT DAY AND WILL SHIP WITHIN 2-3 BUSINESS DAYS UPON ITEM AVAILABILITY. ORDERS PLACED SUNDAY - THURSDAY AFTER 12PM (ISRAEL TIME) WILL BEGIN PROCESSING THE NEXT BUSINESS DAY AND WILL SHIP WITHIN 2-3 BUSINESS DAYS UPON ITEM AVAILABILITY. ORDERS PLACED ON THURSDAY AFTER 12PM (ISRAEL TIME) OR OVER FRIDAY - SATURDAY WILL BEGIN PROCESSING THE FOLLOWING SUNDAY TO CHECK THE STATUS OF YOUR ORDER PLEASE EMAIL INFO@ARAJEWERYSTUDIO.COM OR GIVE US A CALL AT 0545803384 PLEASE INCLUDE YOUR ORDER NUMBER AND A CUSTOMER SERVICE REPRESENTATIVE WILL GET BACK TO YOU WITH A STATUS UPDATE WITHIN ONE BUSINESS DAY, SUNDAY - THURSDAY.
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STORE PICK UP
IN-STORE PICKUP IS AVAILABLE AT OUR ARA STUDIO, LOCATED AT TEL-AVIV, SUNDAY-THURSDAY 9AM-6PM, FRIDAY 9AM-12AM. FOR IN-STORE PICKUP, SELECT THIS OPTION AT CHECKOUT. OUR STAFF WILL BE IN TOUCH WITH A CONFIRMATION EMAIL AS SOON AS YOUR ORDER IS READY FOR PICK UP. FOR SAME DAY PICK UP, PLEASE CONTACT OUR TEAM TO SEE IF THIS IS POSSIBLE AND MAKE ARRANGEMENTS: 0545803384
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FINAL SALE
CURRENTLY, INTERNATIONAL ORDERS, CUSTOMIZED PIECES (INCLUDING CUSTOM RING SIZING), SPECIAL ORDERS, DEPOSITS FOR CUSTOM WORK, GIFT CARDS, SERVICE FEES AND ITEMS PURCHASED DURING PROMOTIONAL SALES OR WITH A DISCOUNT CODE GREATER THAN 10% ARE FINAL SALE AND NON-REFUNDABLE.
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WARRANTY
ARA OFFERS A ONE YEAR LIMITED WARRANTY FOR ALL OUR PIECES. FOR ANY ISSUES WITHIN THAT TIME FRAME, PLEASE EMAIL INFO@ARAJEWERYSTUDIO.COM AND INCLUDE INCLUDE CONTACT INFO, ORDER # OR FULL NAME OF PURCHASER WITH DATE OF PURCHASE AND PROOF OF PURCHASE AND YOU WILL RECEIVE A RESPONSE FROM ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES WITHIN 3-5 BUSINESS DAYS.
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RETURNS / EXCHANGES
ALL ITEMS ARE ELIGIBLE FOR EXCHANGE OR RETURN FOR STORE CREDIT. ALL CUSTOM AND SPECIAL ORDERS, INCLUDING CUSTOM SIZES FOR RINGS, ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED. DEPOSITS FOR CUSTOM WORK ARE NON-REFUNDABLE. FOR ALL RETURN/EXCHANGE REQUESTS, PLEASE EMAIL INFO@ARAJEWERYSTUDIO.COM AND YOU WILL RECEIVE A RESPONSE FROM ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES WITHIN 3-5 BUSINESS DAYS. * PLEASE NOTE: ITEMS PURCHASED USING A DISCOUNT CODE HIGHER THAN 10% ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED. *STORE CREDITS EXPIRE AFTER 6 MONTHS FROM THE DATE ISSUED. *GIFT CARDS EXPIRE AFTER ONE-YEAR FROM THE DATE OF PURCHASE WE RESERVE THE RIGHT TO DENY UNREASONABLE RETURNS AND EXCHANGES.
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REPAIRS
FOR REPAIR INQUIRIES ON ITEMS PURCHASED DIRECTLY FROM ARAJEWERYSTUDIO.COM OR THE ARA STUDIO IN TEL AVIV, PLEASE EMAIL INFO@ARAJEWERYSTUDIO.COM. PLEASE INCLUDE YOUR NAME, DESCRIPTION OF THE REPAIR REQUIRED, PHOTO OF THE DAMAGE, AND PROOF OF PURCHASE. IF WE ARE ABLE TO REPAIR YOUR PIECE, WE WILL SEND YOU NEXT STEPS AND SHIPPING INSTRUCTIONS. REPAIRS TAKE 4-6 WEEKS TO COMPLETE DEPENDING ON THE NATURE OF THE REPAIR. WE WILL RETURN YOUR REPAIRED ITEM BACK TO YOU AS SOON AS IT IS READY AND WILL NOTIFY YOU WITH AN EMAIL AND TRACKING NUMBER AS SOON AS IT SHIPS. ALL REPAIRS ARE SUBJECT TO SHIPPING CHARGES. REPAIR SHIPMENTS MUST BE CAREFULLY PACKAGED TO ENSURE THAT ITEMS ARE NOT DAMAGED IN TRANSIT. ARA DOES NOT COVER COSTS OF RETURN SHIPPING. WE RECOMMEND FULLY ENSURING ALL SHIPMENTS. IF YOU ARE SHIPPING FINE JEWELRY, CONTACT YOUR INSURANCE PROVIDER TO DETERMINE YOUR BEST SHIPPING OPTION. WE RESERVE THE RIGHT TO DENY UNREASONABLE REPAIR REQUESTS. ​ ​